I'm glad that week is over. EDITS

At least, I sure hope it is...

A rare glimpse into Why Drang Drinks.

M-F, 0800-1200, FEMA Instructor Development Workshop via Zoom, two presentations evaluated by other students and instructors. Followed on Monday and Thursday by an additional 8 hour shift, starting at noon. (Fortunately, I was authorized to telework...)

And Mrs. Drang had an online class Tuesday and today. Except she didn't know that it was a two-parter when she signed up for it. Remember this, it will be significant...

Monday morning she discovered that the compressor had gone out on the fridge. So while I was slaving away over a hot internet connection, she was searching for dry ice and on the phone trying to get a repair technician to come out.

He did, finally, at 6 PM. And the replacement part he had didn't work. 

Expecting him to come out Tuesday morning, she got a text that he had been rescheduled to Thursday. A couple of angry phone calls later, she got hold of them and him and he showed up shortly after her class was done, and had the fridge running right away. It had finally cooled off to the point we could take food out of coolers nd put them in the freezer and fridge compartments at about 9 PM.

Somewhere in there I was informed that a package had been delivered to the office for me, and from the return address I deduced that it was course material. I managed OK with .pdfs, but I decided that rather than have it take up space on a (shared) desk, I would pop in quickly and pick it up...

...and discovered upon arrival that the the personnel scheduled to be in-office had 1) requested and been approved to telework due to illness  -- OK -- and 2) overslept and decided to telework to avoid being late. Without running it by anyone. Resulting on me making several phone calls, tracking down my boss -- who was speaking to the director -- and suggesting we needed to talk, being told to spit it out, and, of course, embarrassing my boss...

Also, one employee from first shift doing an hour of overtime, and me sitting in the office working the phones, in jeans and a t-shirt, when I was supposed to be off...

Then, last night (after I had gone to bed), the intert00bz died. 

I had already planned to get up early and put some finishing touches on my final presentation, but spent most of that time trying to get connected. My laptop with LTE connectivity wasn't getting a strong enough signal to connect, so I finally used my brand new (less than a week old!) cell phone as a mobile hotspot...

Which was about the time I learned about Part 2 of Mrs. Drang's class. So I told her how I had gotten online, thinking that would work for her...

And then she told me she needed my laptop AND hers to have two screens... 

(Fortunately I was using the desktop, with dual monitors. Which, BTW, can lead to odd behavior from Zoom...)

...And just as I was about to start my presentation she informed me (by screaming) that she was unable to connect...

I finished and talked the rest of the small group to give me a five minute break so I could try and get her online.

Which I did, by logging her into MY cell phone. So for the rest of the mornings Samsung's finest was providing internet for THREE computers. I am told that my audio signal garbled a couple of times, but was readable. 

So with that over with we called customer service to see if they could trouble shoot the "Home WiFi Gateway", the results of which effort was to suggest we take it to the local store and exchange it, "Or we can ship you one for delivery next week."  

Went to store, store said they couldn't just swap it after we had been in possession for over 30 days, but they can have one delivered to us "Next Day", which, this being Friday, probably means Monday. Which means she should be back online in time for Tuesday's class.

But I need a drink or three...

Edit 1, originally a comment: First World Problems all, of course, but the cumulative effect of multiple First World Problems within a short period can be just as detrimental.

Edit 2: Yep, Mrs. Drang picked it up Monday while I was at work, Mrs. Drang realized that we had left the old box and its power supply in my car, so we plugged it in when I got home. Connected to it, and... Nothing.

She had ANOTHER online class yesterday morning, which I didn't want to interrupt by calling customer service. She got done about the time I was leaving for work, so she called CS. She and the tech went back and forth, wound up Mrs. Drang reading stuff off the label, while the tech looked stuff up in "the manual". Eventually Mrs. Drang got to "SIM" and the tech says "A-ha!! What's the number?" and then "OK, don't hang up or mess with the box, I'll be back in ten minutes."

Apparently the sim card listed on our account had to be reset by them, before we could use it. Which was fine, but it should have been mentioned on some documentation in the box...